About Our Products

What types of fragrances do you offer?
We specialize in luxury scents including Fine Fragrances, Eau de Parfum Sets, Perfume Oil Sets, Rollerballs, and home fragrance products like 3-Wick Candles, Reed Diffusers, Room Sprays, and Misting Diffusers from premium brands including NEST.
What sizes are available for your fragrance products?
Our products come in various sizes to suit your needs, including 1.0 fl oz (30 ml), 1.7 fl oz (50 ml), and other specialty sizes for different product categories.
Do you offer scent sets or collections?
Yes, we offer curated Eau de Parfum Sets and Perfume Oil Sets that allow you to explore multiple fragrances or layer scents for a personalized aroma experience.

Shipping & Delivery

How long does order processing take?
Each order receives our meticulous attention and takes 1-2 business days to process before dispatch.
What shipping options do you offer?
We offer two shipping methods:
• Standard Shipping ($12.95): Via DHL or FedEx, delivered within 10-15 days after dispatch
• Free Shipping: Available on orders over $50 via EMS, delivered within 15-25 days after dispatch
Do you ship internationally?
We proudly offer global delivery to most locations worldwide. However, we are currently unable to deliver to certain remote locations and parts of Asia. Our checkout system will automatically verify if we can deliver to your address.
How will I know when my order ships?
You’ll receive dispatch notification with tracking information via email once your order leaves our warehouse.
What is your delivery promise?
We handle each product with care, ensuring your luxury fragrances arrive safely and promptly. Every package carries our promise of transformation and sensory delight.

Payment & Accounts

What payment methods do you accept?
We accept all major payment methods for a seamless shopping experience: Visa, MasterCard, JCB, and PayPal.
Is my payment information secure?
Yes, we use industry-standard encryption and security measures to protect your payment information and ensure safe transactions.

Returns & Exchanges

What is your return policy?
We want you to love every scent experience. If you’re not completely satisfied, we accept returns within 15 days of delivery.
How do I initiate a return or exchange?
Please contact our customer service team at [email protected] to initiate the return process. Our team will guide you through the necessary steps.
Are there any restrictions on returns?
To be eligible for return, items must be in their original condition with packaging intact. Due to the nature of fragrance products, certain restrictions may apply for hygiene reasons.

Customer Service

How can I contact customer service?
Our dedicated customer service team is available to assist you at [email protected]. We typically respond within 24-48 hours during business days.
What are your business hours?
Our customer service team operates during standard business hours, Monday through Friday. Email inquiries sent outside these hours will be addressed the next business day.
Where is Fragrances Sales located?
Our company is based at 1898 Snider Street, Colorado Springs, US 80903.

Need further assistance?
Contact our customer service team at [email protected]

Thank you for choosing Fragrances Sales to be part of your scent journey.