At Fragrances Sales, we are dedicated to providing a seamless luxury experience from the moment you explore our collection to the delivery of your carefully selected fragrances and home scents. Our policies are designed with your satisfaction in mind, ensuring a refined shopping experience that matches the quality of our products.

Shipping Information

Order Processing

All orders are processed within 1-2 business days from the date of purchase. You will receive a confirmation email with tracking information once your order has shipped.

Shipping Methods & Delivery Times

Shipping Method Cost Delivery Time Carrier
Standard Shipping $12.95 10-15 business days after shipment DHL or FedEx
Free Shipping Free on orders over $50 15-25 business days after shipment EMS

Please Note: Delivery times are estimates and may vary based on destination. We ship worldwide with the exception of some Asian countries and remote regions. Customs fees and import duties are the responsibility of the customer.

Returns & Exchanges Policy

Policy Summary: We accept returns and exchanges within 15 days of delivery. Products must be in original, unused condition with all packaging intact. Refunds will be issued to the original payment method within 7-10 business days after we receive and process your return.

Eligibility for Returns & Exchanges

To be eligible for a return or exchange, your item must meet the following criteria:

  • The return is requested within 15 days of the delivery date
  • The item is in its original condition, unused, and unopened
  • All original packaging, including boxes and protective materials, is intact
  • You have the original receipt or proof of purchase

Non-Returnable Items

To ensure the safety, quality, and integrity of our luxury products, certain items cannot be returned for health and hygiene reasons:

  • Opened or used fragrance products (Eau de Parfum Sets, Fine Fragrances, Rollerballs, Perfume Oil Sets)
  • Personal care items that have been opened (Hand Lotion, Liquid Soap)
  • Used or opened home fragrance products (Room & Linen Sprays, Reed Diffusers & Refills, Misting Diffuser & Refills, NEST x Pura Diffusers & Refills)
  • Products that have been lit or used (3-Wick Candles, Classic Candles, Luxury Candles, Indoor | Outdoor Candles)

We are unable to accept returns on these items unless they arrive damaged or defective, in which case please contact us immediately.

Return & Exchange Process

  1. Contact Our Customer Service Team

    Reach out to our customer service team within 15 days of receiving your order. Use the template provided below to ensure we have all necessary information.

  2. Receive Return Authorization

    Once your return is approved, we will provide you with a Return Authorization Number and detailed shipping instructions.

  3. Package Your Item Securely

    Pack the item securely in its original packaging, including all accessories and documentation. Include a copy of your receipt or order confirmation.

  4. Mark Your Package

    Clearly write the Return Authorization Number on the outside of the package.

  5. Ship Your Package

    Ship the package to the address provided in your return instructions. We recommend using a trackable shipping service as we cannot be responsible for lost return shipments.

Refund Information

Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.

Refund Timeline: Approved refunds will be processed to your original method of payment within 7-10 business days after we receive your return. The timing of when the refund appears in your account depends on your financial institution’s processing times.

Shipping Costs: Original shipping fees are non-refundable. For exchanges, we will cover the cost of shipping the replacement item to you.

Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately at [email protected] with your order number and photos of the damaged item. We will arrange for a replacement at no additional cost to you.

Return Request Template

To expedite your return request, please use the following template when contacting us:

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Fragrances Sales Customer Service Team,

I would like to request a [return/exchange] for my recent order.

Order Information:
Order Number: [Your Order Number]
Order Date: [Date of Purchase]
Product(s) to Return: [Product Name(s) and Quantity]
Reason for Return: [Please specify reason – e.g., wrong item, changed mind, defective product]

Preferred Resolution:
[ ] Refund to original payment method
[ ] Exchange for [Product Name and Details if applicable]
[ ] Store credit

Customer Information:
Full Name: [Your Full Name]
Email Address: [Your Email Address]
Phone Number: [Your Phone Number]

Thank you for your assistance with this matter.

Sincerely,
[Your Name]

Contact Us

If you have any questions about our shipping or returns and exchanges policy, please contact our customer service team:

Email: [email protected]
Address: 1898 Snider Street, Colorado Springs, US 80903

Our customer service operates during standard business hours, Monday through Friday, with responses typically within 24-48 hours.

Thank you for choosing Fragrances Sales. We appreciate the opportunity to serve you and are committed to ensuring your complete satisfaction with our luxury fragrance collections.