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Welcome to Fragrances Sales. These Terms and Conditions govern your use of our website and services. By accessing fragranceoffers.com and making a purchase, you agree to be bound by these terms.

1. Acceptance of Terms

By accessing and using Fragrances Sales (“the Website”), you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please refrain from using our Website.

2. User Eligibility

To use our services, you must:

  • Be at least 18 years of age
  • Have the legal capacity to enter into binding contracts
  • Reside in a region where we ship our products (excluding certain Asian countries and remote regions)

3. Products and Services Description

3.1 Product Categories

We specialize in luxury fragrances and home scents, including:

  • Fine Fragrances (Eau de Parfum Sets, Rollerballs, Perfume Oil Sets)
  • Home Fragrances (3-Wick Candles, Classic Candles, Luxury Candles)
  • Diffusion Products (Reed Diffusers, Misting Diffusers, NEST x Pura Diffusers)
  • Personal Care (Hand Lotion, Liquid Soap)
  • Ambiance Products (Room & Linen Sprays, Indoor | Outdoor Candles)

3.2 Product Information

We strive to provide accurate product descriptions and images. However, slight variations in color or scent may occur due to monitor settings and natural product characteristics.

Note: Due to the personal nature of fragrance products, we cannot guarantee that scents will be perceived identically by all individuals.

4. Order and Payment Terms

4.1 Order Process

Orders are processed within 1-2 business days. You will receive an order confirmation email with details of your purchase.

4.2 Payment Methods

We accept the following payment methods:

  • Visa
  • MasterCard
  • JCB
  • PayPal

4.3 Pricing and Currency

All prices are listed in US Dollars ($). We reserve the right to adjust prices due to market conditions, though orders already confirmed will be honored at the price stated at time of purchase.

5. Shipping and Delivery

5.1 Shipping Methods

We offer two shipping options:

  • Standard Shipping: $12.95 via DHL or FedEx (10-15 business days after shipment)
  • Free Shipping: Available on orders over $50 via EMS (15-25 business days after shipment)

5.2 Delivery Areas

We ship worldwide with the exception of some Asian countries and remote regions. Customers are responsible for any customs fees, import duties, or taxes imposed by their country.

Customer Responsibility: It is your responsibility to provide accurate shipping information. Fragrances Sales is not liable for delays caused by incorrect addresses, customs clearance, or circumstances beyond our control.

6. Returns and Exchanges

6.1 Return Policy

We accept returns and exchanges within 15 days of delivery, provided that:

  • Products are in original, unused condition
  • All packaging and protective materials are intact
  • You have the original receipt or proof of purchase

6.2 Non-Returnable Items

For health and safety reasons, we cannot accept returns on:

  • Opened or used fragrance products
  • Opened personal care items
  • Used home fragrance products
  • Lit or used candles

Exceptions are made for damaged or defective items, which must be reported immediately.

6.3 Return Process

To initiate a return:

  1. Contact our customer service within 15 days of delivery
  2. Receive Return Authorization and instructions
  3. Package items securely with original packaging
  4. Ship to provided address using trackable service

7. User Obligations and Responsibilities

As a user of our Website, you agree to:

  • Provide accurate and complete information when creating an account or making a purchase
  • Maintain the confidentiality of your account credentials
  • Use the Website only for lawful purposes
  • Not attempt to circumvent any security measures
  • Not use the Website to infringe upon intellectual property rights
  • Comply with all applicable laws and regulations

8. Intellectual Property

All content on this Website, including but not limited to:

  • Text, graphics, and logos
  • Product descriptions and images
  • Website design and layout
  • Trademarks and brand names

are the property of Fragrances Sales or our licensors and are protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.

9. Privacy and Data Protection

We are committed to protecting your privacy. Our Privacy Policy, which is incorporated into these Terms, explains how we collect, use, and protect your personal information.

10. Limitation of Liability

Fragrances Sales shall not be liable for:

  • Indirect, incidental, or consequential damages
  • Loss of profits or data
  • Damages resulting from product misuse or failure to follow instructions
  • Delivery delays beyond our reasonable control
  • Slight variations in product color or scent perception

Our total liability for any claim related to your use of the Website or products shall not exceed the purchase price of the products in question.

11. Indemnification

You agree to indemnify and hold harmless Fragrances Sales, its employees, and affiliates from any claims, damages, or expenses arising from:

  • Your violation of these Terms and Conditions
  • Your misuse of the Website or products
  • Your infringement of any third-party rights

12. Governing Law and Dispute Resolution

These Terms shall be governed by the laws of the State of Colorado, United States. Any disputes shall be resolved through good faith negotiations, and if necessary, in the courts of Colorado Springs, Colorado.

13. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective upon posting to the Website. Continued use of our services after changes constitutes acceptance of the modified terms.

14. Contact Information

Fragrances Sales

Email: [email protected]

Address: 1898 Snider Street, Colorado Springs, US 80903

Customer Service Hours: Monday-Friday, Standard Business Hours

Response Time: 24-48 hours

15. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

Thank you for choosing Fragrances Sales. We are committed to providing you with an exceptional luxury fragrance experience.